Can Online Casino Refuse To Pay Out

An online casino can refuse to pay out if there is a valid reason for it. If you fail to meet the wagering requirements of a bonus, provide inaccurate personal and financial information, or use any cheating tactics, the casino will refuse to pay out. Therefore, meet all the terms and conditions and play responsibly. Contact a regulatory body if a legit casino refuses to pay.
Can Online Casino Refuses To Pay Out

List of Casinos That Don’t Pay

Here is a list of casinos that don’t pay. Make sure you avoid them, so you can protect yourself from their fraudulent activities. Likewise, not playing at the following casinos can help you avoid wasting your time:

  • Gold VIP Club Casino
  • Slots Jungle Casino
  • Lucky 18 Casino
  • African Palace Casino
  • Grand Reef Casino
  • Classy Coin Casino
  • BetDNA
  • Liberty Bell Casino
  • 99 Slot Machines
  • Sierra Star Casino

What To Do If A Casino Does Not Pay Out

If a casino is not honoring your winnings, it is understandable to be frustrated. However, there are steps you can take to try and rectify the situation. The first step is to reach out to the casino directly. Be polite but firm, explaining the situation clearly and providing any evidence of your win that you might have, such as screenshots of the winning game or transaction details related to your payout request. Here are the steps to follow if a casino does not pay out:

Step 1: Gather Evidence

Before contacting the casino, collect screenshots or any documentation that proves your win. This could include screenshots of the winning game, transaction details of your deposit and attempted withdrawal and any communication you’ve had with customer service regarding the payout.

Step 2: Contact Casino Customer Support

Initiate contact with the casino’s customer support department. Be polite yet firm in explaining the situation. Clearly outline the issue, mentioning the amount you won and why the payout is being denied. Present the evidence you gathered in step 1.

Step 3: Follow the Complaint Process

If customer service doesn’t resolve the issue, locate the casino’s official complaint procedure on their website. Most casinos have a designated process for handling disputes. Follow the steps precisely, which might involve filing a formal complaint with their internal disputes team.

Step 4: Escalate to the Regulatory Body

Every licensed online casino operates under a regulatory body, usually a gambling commission. If the casino’s internal process fails you, find out which commission oversees them (often displayed on the casino website) and file a formal complaint with them.

Step 5: Seek External Help

For complex situations, consider contacting an independent dispute resolution service specializing in online gambling. These services act as mediators between players and casinos and can offer valuable assistance in resolving the issue.

Step 6: Legal Action (Last Resort)

If all else fails and you have a strong case with clear evidence, legal action may be an option as a last resort. This path can be expensive, so consult with a lawyer specializing in gambling law to assess the viability and potential costs involved.

Tips for Secure Online Casino Payouts

Avoiding payout issues is key to a smooth online casino experience. Here is how to steer clear of casinos that might cause trouble:

Licenses from Well-Respected Authorities

Only play at casinos licensed by well-respected authorities like the UK Gambling Commission (UKGC) or Malta Gaming Authority (MGA). These licenses are valuable because they enforce strict regulations on how casinos operate.

These authorities have rules in place to protect players, including ensuring casinos have sufficient funds to pay out winnings and requiring them to implement responsible gambling practices.

Look for casinos audited by independent organizations like eCOGRA or iTech Labs. These audits verify games are fair and payouts are random. Research casino reviews on reputable websites. See what other players say about payout experiences.

Red Flags and What to Do

Be wary of excessively generous bonuses with high wagering requirements or cash out limits. These might be a way to lure players in but make it difficult to actually withdraw winnings. If a casino has a history of slow payouts or charges unreasonable fees for withdrawals, that’s a red flag. Look for casinos known for fast and transparent payouts.

Besides, responsive, and helpful customer support is crucial. If a casino has a reputation for ignoring or being unhelpful with payout inquiries, avoid them. Having a variety of secure withdrawal methods is a good sign. Casinos with limited or slow withdrawal options might make it difficult to assess your winnings.

Online Casino Terms and Conditions

After signing up for an online casino, you agree to the terms and conditions. Understanding “terms” is important to avoid penalties, such as casinos refusing to pay out, and ensure a fair, entertaining, and enjoyable gaming experience. Here are a few terms to keep in mind:

Wagering Requirements

You must meet wagering requirements before withdrawing your winnings. Wagering means the number of times you must play a bonus before withdrawing. For instance, Bet Inferno is a casino without a Swedish license. It offers €1,000 in Bonuses with a 40x wagering requirement.

Game Restrictions

You can use some bonuses on specific games. So, you must know which games qualify for those bonuses before you play. For example, if you have received €100 bonus from an online casino, the terms may state that players can only use this bonus on slot games. So, you can’t use the bonus money to play roulette, blackjack, or other games.

Time Limits

Each bonus an online casino offers has an expiration date. Most online casinos have a bonus with a time limit of between 7 and 10 days. Not meeting the wagering requirements within the time limit will cause you to lose the bonus. If you fail to use the bonus within 7 or 10 days, the casino will deactivate it.

Maximum Bet

Most platforms, particularly MGA casinos, limit your bet amount when using a bonus. If you exceed this limit, you will forfeit your bonus and winnings. For instance, a casino offers a €100 bonus with a maximum bet of €5 per round. So, you can’t place a single bet of over €5 until you meet the wagering requirements.

Withdrawal Limits

Can casinos put limits on withdrawals? Yes, some Curacao casinos and UK-based platforms limit the withdrawal amount for a given period. Some casinos have a €5000 withdrawal limit per week. So, you can’t withdraw more than €5000 per week even if you have more than this amount in your account. The casino will refuse to pay when you violate one of these terms. Therefore, reading terms and conditions is crucial before playing your favorite games.

The Role of Regulatory Bodies

Regulatory bodies, such as the UK Gambling Commission and the Malta Gaming Authority, ensure the integrity and fairness of online gambling. These organizations issue licenses to casinos, monitor their operations, and ensure they follow the rules. Regulatory bodies monitor licensed casinos. The purpose is to assess whether online casinos maintain these rules, regulations, and standards.

That way, they ensure:

  • Games are fair
  • Advertising is honest
  • Player funds are secure

You can complain to the regulatory body if the casino refuses to let you withdraw your winnings. Organizations such as MGA will investigate the issue and take necessary actions. The general rule of thumb is to always play at a casino licensed by a reputable authority. Even if things go wrong, you will have someone to turn to. Remember that a legit online casino always has licensing information on its website.

Can Online Casino Refuse to Pay Out – Final Words

Not all online casinos refuse to pay out, but there are some platforms that may prevent you from withdrawing your winnings. I have listed the names of those casinos earlier so you strictly avoid them. However, the casinos recommended in this article are legit and pay real money. Follow the tips and tricks above to avoid problems and streamline your gambling journey.


Written By

Qazi Raza

My name is Qazi Raza. I work as an editor at We focus on telling Swedish casino players about the best-unlicensed gaming websites. I know a lot about how online casinos work. I can tell you which websites are safe and which ones will pay out your winnings. I also share tips to help you make the best betting decisions. My goal is to guide Swedish players to great casinos outside the licensed system. I want our users to have fun gaming experiences.